Return Policy
We want you (and your pet) to love your order. 💛
If something isn’t right, here’s how we can help:
Returns
You have 30 days after receiving your order to request a return.
To qualify, items must be:
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Unused and in the same condition you received them
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With tags and original packaging
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With proof of purchase
📩 To start a return, email us at
We’ll send you a return label and instructions.
Please note: returns sent without approval won’t be accepted.
No Returns On
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Personalized or custom products
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Final sale or discounted items
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Gift cards
Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us right away — we’ll make it right. 🐾
Exchanges
Need a different size or color?
Simply return your item and place a new order once your return is accepted.
Refunds
Once your return is received and approved, you’ll get your refund on your original payment method within 10 business days.
If it’s been more than 15 days, please contact us at
EU Customers
If your order ships to the EU, you have 14 days to cancel or return your order for any reason — no questions asked.